FAQ’s

Is the website safe for online transactions?

At Chrysalis, customer safety is paramount. As a result, we have elected to use Payfast as the Payment Gateway of choice. Payfast uses a secure payment process. Please feel free to peruse the website pertaining to Payfast – https://www.payfast.co.za/what-is-payfast/ 

Is there a charge for delivery in South Africa?

Website orders within South Africa will be delivered free of charge for orders over R500. Alternatively, a fee of R65 will be charged for delivery within South Africa.
If you would like a shipping quote to another country please contact us, we will be happy to help.

Please note: All orders take approximately 2 – 3 weeks for delivery.
To follow up on a delivery, please contact Claire at 011 2626092

What is the return policy at Chrysalis?

f for any reason you are unsatisfied with your purchase please return it to us within 14 days in its original condition for a full refund. Please ensure the products has been unused, unwashed and still with the original packing. We will not refund the shipping costs unless there is a product or manufacturing fault.

Do you have a question we did not answer? We are happy to help.

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